Submit a Work Order
CASet fields numerous and varied requests for assistance each day. To help us respond as effectively as possible, we ask that you submit a workorder when requesting assistance. To do this, select the appropriate link from among those listed below, and simply fill out the form that follows.
Please note: In many cases, campus wide IT problems may in fact be the cause of your individual problems, particularly in these areas: email, network connectivity, HOD issues, InfoSource problems, UBFS issues, VoIP issues. If you are experiencing difficulties in one of these areas, it will often be useful for you to first consult the CIT Alerts page, http://www.buffalo.edu/content/www/ubit/news/alerts.html/ before submitting a work order to CASet. The Alerts page lists current or anticipated outages, their symptoms and anticipated resolution times.
General Computing Support
Use this for most requests, regardless of your school or department or your location on campus. Typical requests involve software installation; setting up new computers and other hardware; troubleshooting malfunctioning software, hardware and peripherals; computer upgrades; and connectivity issues. Also use this if you are not sure if any of the other categories below are appropriate. Please note: Due to a sharp increase in spam submissions to the work order system you must now sign in with your UBit name and password to submit a support request.
CAS Website Maintenance, Marketing and Communications Request Form
Use this form for all marketing and communications requests including website maintenance, UBCMS access, reporting UBCMS issues, requesting UBCMS support, design/creative services, social media, content and news pitches and marketing and communications consultations. A member of our team will review your submission and follow up with next steps.
CDS Clinic Support Request
Use this queue for all requests from the CDS Speech, Language, and Hearing Clinic.
ESRI e-Learning (formerly Virtual Campus Course) Registration
Use this to request access to any of the ESRI e-Learning resources (Virtual Courses) provided by our site license.
Park 450 (CASSAL) Door Lock Access Request
Use this form to request access to special facilities within the College–for example, CASSAL in Park 450.
Park 450 (CASSAL) Room Reservation Request
Use this queue to reserve Park 450 (CASSAL).
Hardware/Software Requests, Quotes and Approvals
If you are a faculty or staff member please use this form to obtain a quote for any software or hardware you need to purchase for institutional use (not for personal purchases). All quotes, whether for contracted or non-contracted vendors, and regardless of funding source, need to be pulled by CASet to ensure proper approval is being received.
Download Splashtop SOS for your system:
Mac
Windows
Accessibility Support Request – (For Title II ADA Compliance by April 2026)
Use this form to submit issues with accessibility for your UB Learns course.
